FAQs for Cardholders
Card Management
- I have not received my card
- How do I activate my card?
- How do I view and/or retrieve my PIN?
- How do I view my transactions, balance and monthly statements?
- How do I report my card as lost, stolen or damaged?
- How do I freeze and unfreeze my card?
Billing and Statements
Repayment
Fraud and Disputes
FAQs for Borrowers
Applying for a loan
Recovery Loan Scheme (RLS)
Bounce Back Loan Scheme (BBLS)
- How do I repay my Bounce Back Loan (BBLS)?
- What is Pay As You Grow (PAYG)?
- Where can I get more advice about repaying my loan?
- What happens if I think I may miss a repayment on my Bounce Back Loan Scheme (BBLS) loan?
- What are the Bounce Back Loan Scheme (BBLS) terms and conditions?
- What is a Bounce Back Loan (BBLS): What is my liability?
Coronavirus Business Interruptions Loans Scheme (CBILS)
- What is the Coronavirus Business Interruption Loans Scheme (CBILS)?
- What is my liability for a Coronavirus Business Interruption Loan Scheme (CBILS) loan?
- Are there any additional costs for taking out a Coronavirus Business Interruption Loan Scheme (CBILS) loan?
- Can I repay my Coronavirus Business Interruption Loan Scheme (CBILS) loan early?
- What happens if I think I may miss a repayment on my Coronavirus Business Interruption Loan Scheme (CBILS) loan?
- What are the Coronavirus Business Interruption Loan Scheme (CBILS) terms and conditions?
Borrowing
Repaying the loan
- Can I pay back my loan early?
- What happens if I’m late or think I will be late making a monthly repayment?
- How do I change repayment details for my business?
- Can I change the monthly repayment date for my loan?
- When will my monthly repayments begin?
- How are my repayments calculated?
Early Settlement of my loan
- How do I settle my loan?
- Will I be charged for settling my loan in full early?
- In what scenario could I be charged more than what is in the settlement figure?
- Why could further interest accrue if I have sent in the funds?
- What further requests may Funding Circle have?
- When my loan has been settled, will I receive confirmation of this?
What happens if I cannot repay my loan?
- I’ve received a Default Notice - what should I do now?
- I’ve received a pre-default notice - what should I do now?
- Are there any charges or additional interest applied on default?
- How can I seek independent legal advice?
- Does a default affect my Personal Credit file?
- I agreed to a payment plan, or missed payments as a result of covid19 - why am I at risk of being defaulted?
The funding process
Other loan queries
FAQs for Investors
General announcements
General
- Can we access your complaints data?
- I wish to make a complaint, what are the next steps?
- What do I do if I get a phishing email from someone pretending to be Funding Circle?
- What happens if Funding Circle goes out of business?
- Peer-to-peer lending (P2P):
- Is Funding Circle regulated?
Lending and Account Management
- What happens if a borrower repays a loan early?
- Are there any restrictions on loan parts that I can sell?
- How do I download my bank statement online?
- How can I transfer money out of my Funding Circle Investor Account?
- How do I close my account?
- What happens in the event of an investor’s death?
The businesses you lend to
- Who are the businesses I am lending to?
- How are the businesses I am lending to assessed?
- Can I see which businesses I am lending to and when their loan started?
- What security can Funding Circle hold on property finance loans?
- Is there a minimum loan amount for non-limited companies?
- How are the Funding Circle risk bands set?
Repayment of loan parts
- ★ What happens if a borrower misses a payment?
- New Loan Comments Process
- What does it mean if a loan has no risk band?
- When a company is dissolved, is that the end?
- What happens to repayments from the businesses I lend to?
- Is Bankruptcy simply a winding up process for individuals?
Tax
Promotions
The ISA account
- What is the Innovative Finance ISA?
- Can I subscribe to an Innovative Finance ISA with more than one provider each year?
- What happens if I go over my tax-free allowance?
- Can I transfer my ISA to another provider?
- Is the Funding Circle ISA flexible?
- Do repayments count towards my subscription limit?