FAQs for Cardholders

Card Management

• How do I order my card?
• I have not received my card
• How do I activate my card?
• How do I view and/or retrieve my PIN?
• My PIN is blocked, how can I unblock it?
• How do I view my card transactions?
See all 17 articles

Billing and Statements

• When is my statement generated?
• How will I be notified about my monthly statement?
• How do I view my monthly statement?
• How does my card billing work?

Repayment

• How do I repay my card balance?
• Why hasn't my card balance been converted to a 3 month repayment schedule?

Fraud and Disputes

• How do I report fraudulent transactions?
• How do I dispute a transaction?
• What is Strong Customer Authentication (SCA)?
• How do I spot fraud and scams?
• Social engineering
• Buying and Selling scams