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Funding Circle
FAQs for Cardholders
FAQs
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FAQs for Cardholders
Card Management
I have not received my card
How do I activate my card?
How do I view and/or retrieve my PIN?
How do I view my transactions, balance and monthly statements?
How do I report my card as lost, stolen or damaged?
How do I freeze and unfreeze my card?
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Billing and Statements
When is my statement generated?
How will I be notified about my monthly statement?
How do I view my monthly statement?
How does my billing work?
How much will I be charged for using my card?
Repayment
How do I repay my card balance?
Why hasn't my card's balance been converted to FlexiPay?
Fraud and Disputes
How do I report fraudulent transactions?
How do I dispute a transaction?
What is Strong Customer Authentication (SCA)?
How do I spot fraud and scams?
Social engineering
Buying and Selling scams