FAQs for Cardholders

Card Management

• I have not received my card
• How do I activate my card?
• How do I view and/or retrieve my PIN?
• How do I view my transactions, balance and monthly statements?
• How do I report my card as lost, stolen or damaged?
• How do I freeze and unfreeze my card?
See all 10 articles

Billing and Statements

• When is my statement generated?
• How will I be notified about my monthly statement?
• How do I view my monthly statement?
• How does my billing work?
• How much will I be charged for using my card?

Repayment

• How do I repay my card balance?
• Why hasn't my card's balance been converted to FlexiPay?

Fraud and Disputes

• How do I report fraudulent transactions?
• How do I dispute a transaction?
• What is Strong Customer Authentication (SCA)?
• How do I spot fraud and scams?
• Social engineering
• Buying and Selling scams