Customer support

Find answers to common questions or get in touch with us

Where can I get more advice about repaying my loan?

  • We will send you an email about your Bounce Back Loan Scheme (BBLS) loan repayments  around three months before your first payment is due.
  • If you’re worried about your finances, you can explore the Pay As You Grow (PAYG) options which are outlined in the email we send you. Alternatively, please contact us on 0203 966 1191 or as soon as possible. 
  • You can also get free advice from the organisations listed here. 
  • The British Business Bank (BBB) also has plenty of guidance and resources available to businesses, including content on managing your cash flow and a list of independent advice services.
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