If you agreed to a short term payment plan (STPP), as set out in your STPP agreement, when a loan falls four full payments in arrears (i.e. 90 days late from the date of your first missed repayment) then we will need to default the loan. We will stay in contact with you throughout this period to review and assess whether your circumstances have changed. If you have been affected by Covid-19 or are concerned about resuming full repayments, please contact us on 0203 308 9190 to discuss your options.
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