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I wish to make a complaint, what are the next steps?

We value your business and want you to be entirely satisfied with the service you receive. Any complaints are taken very seriously and will be escalated internally if required. Should you have any cause for complaint, please contact us in the first instance and a member of the Complaints team will send a full response within 5 working days.  

Funding Circle contact details:

Email:  complaints@fundingcircle.com

Telephone: 0207 401 9111 

If you remain dissatisfied after this, please read our official complaints procedure, which you will find attached here. Simply click on "complaints procedure pdf" at the bottom of the page.

We always seek to resolve complaints internally, but there may be instances when we cannot reach an agreeable solution. After following all of the steps in the official complaints procedure, you have the right to refer your complaint to the Financial Ombudsman Service if you are an eligible complainant. 

The Financial Ombudsman contact details: 

Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Email: complaint.info@financial-ombudsman.org.uk


Website: www.financial-ombudsman.org.uk

Telephone: 0800 023 4567 or 0300 123 9123

FOS consumer leaflet: https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

 

Complaints Data

As part of our commitment to be transparent to our customers and complying with FCA requirements we have made our complaints data available below:

Firm name: Funding Circle Limited

Group (if applicable): -

Other firms included in this report (If any): -

Period covered in this report: 1 January 2021- 30 June 2021

Brands/trading names covered: Funding Circle

  Number of Complaints opened by volume of business Number of Complaints opened by volume of business            
Product/ Service Grouping Provision (at reporting period end date) Intermidation (within the reporting period) Number of Complaints opened Number of Complaints closed Percentage closed within 3 days Percentage closed after 3 days but closed within 8 weeks Percentage upheld Main cause of complaints opened
Investment 0.94 per 1000 client accounts N/A per 1000 sales or equivalent transactions 87 93 9.00% 91.00% 6% Information,
Sums /
Charges or
Product
Performance
Credit Related 5.7 per 1000 clients/ loans N/A per 1000 sales 623 577 5.00 92.00% 29% N/A

 

 

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