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I wish to make a complaint, what are the next steps?

We value your business and want you to be entirely satisfied with the service you receive. Any complaints are taken very seriously and will be escalated internally if required. Should you have any cause for complaint, please contact us in the first instance and a member of the relevant team will acknowledge your complaint and investigate. Where it is necessary this will be escalated to a manager in the team who will send a full response within 5 working days.  

Funding Circle contact details:

Email:  contactus@fundingcircle.com

Telephone: 0207 401 9111 

If you remain dissatisfied after this, please read our official complaints procedure, which you will find attached here. Simply click on "complaints procedure pdf" at the bottom of the page.

We always seek to resolve complaints internally, but there may be instances when we cannot reach an agreeable solution. After following all of the steps in the official complaints procedure, you have the right to refer your complaint to the Financial Ombudsman Service if you are an eligible complainant. 

The Financial Ombudsman contact details: 

Address: The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR

Email: enquiries@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk 

Telephone: 0845 080 1800

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