We value your business and want you to be entirely satisfied with the service you receive. Any complaints are taken very seriously and will be escalated internally if required. Should you have any cause for complaint, please contact us in the first instance and a member of the Complaints team will send a full response within 5 working days.
Funding Circle contact details:
Telephone: 0207 401 9111
If you remain dissatisfied after this, please read our official complaints procedure, which you will find attached here. Simply click on "complaints procedure pdf" at the bottom of the page.
We always seek to resolve complaints internally, but there may be instances when we cannot reach an agreeable solution. After following all of the steps in the official complaints procedure, you have the right to refer your complaint to the Financial Ombudsman Service if you are an eligible complainant.
The Financial Ombudsman contact details:
Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0800 023 4567 or 0300 123 9123
FOS consumer leaflet: https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm
As part of our commitment to be transparent to our customers and complying with FCA requirements we have made our complaints data available below:
Firm name: Funding Circle Limited
Group (if applicable): -
Other firms included in this report (If any): -
Period covered in this report: 1 July 2020 to 31 December 2020
Brands/trading names covered: Funding Circle
|Number of Complaints opened by volume of business||Number of Complaints opened by volume of business|
|Product/ Service Grouping||Provision (at reporting period end date)||Intermidation (within the reporting period)||Number of Complaints opened||Number of Complaints closed||Percentage closed within 3 days||Percentage closed after 3 days but closed within 8 weeks||Percentage upheld||Main cause of complaints opened|
|Investment||0.86 per 1000 client accounts||N/A per 1000 sales or equivalent transactions||80||171||0%||100%||0%||Information,
|Credit Related||8.76 per 1000 clients/ loans||N/A per 1000 sales||468||620||N/A||N/A||36%||N/A|