Customer support

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My supplier hasn't received the FlexiPay payment

If your supplier hasn't received a due payment, we'd first ask you to double check that the bank details you provided to us are correct. If they are correct, please check again with the supplier the following day as it typically takes 1-2 working days for the payment to reach your supplier.

Please note, you are responsible for the bank details entered into our system. We will update you if and when we receive the funds bounce back.

Additionally, you can call our Operations team on 0203 308 9693 or email us at Our operating hours are Monday to Thursday 9am to 6pm and Friday 9am to 4:30pm.

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