Customer support

Find answers to common questions or get in touch with us

Can a supplier payment be declined?

FlexiPay payments could be declined for a couple of reasons, including:
- incorrect payment details provided.
- you don't have the available balance to cover the invoice.

Please check the bank details and amend if needed.

Additionally, you can find out more by calling our Operations team on 0203 308 9693 or emailing us on Our operating hours are Monday to Thursday 9am to 6pm and Friday 9am to 4:30pm.

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