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How do I report my card as lost, stolen or damaged?

If your card has been lost or stolen you can cancel and reorder a card on the app or within your account. Please log in, select the Card tab and then 'Report lost or stolen card'. Your current card will be cancelled immediately and a new card will be ordered. You'll also receive a new PIN, which you can view once your new card has arrived and been activated.

If your card has been stolen, you can also call our Operations team on 0203 308 9693 who can help you cancel your card and arrange a replacement. Our operating hours are Monday to Thursday 9am to 6pm and Friday 9am to 4:30pm. You can also email us at

If your card is damaged, but can still be used, you can request a replacement card while your current card is still active. Simply log in, select the Card tab and then 'Report lost or stolen card'. Your existing card will remain active until the new card has been activated, at which point the old card will no longer be able to be used. As with lost or stolen, you will also receive a new PIN with your new card.

Replacement cards should be with you within 10 working days.

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