Customer support

Find answers to common questions or get in touch with us

How do I dispute a transaction?

If you need to dispute a transaction, you can call our Operations team on 0800 048 2467 or email us at for assistance.

Our operating hours are Monday to Thursday 9am to 6pm and Friday 9am to 4:30pm.

If you have concerns outside of these hours and you wish to freeze your card in the interim, you can do so via the borrower portal. Select the FlexiPay Card tab and then 'Freeze card'.

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