Customer support

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How do I report fraudulent transactions?

If you suspect fraudulent activity on your account, please call our Operations team on 0800 048 2467 as soon as possible for assistance.

Our operating hours are Monday to Thursday 9am to 6pm and Friday 9am to 4:30pm.

If you have concerns outside of these hours, please freeze your card in the interim via the borrower portal. Select the FlexiPay Card tab and then 'Freeze card'.

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