Customer support

Find answers to common questions or get in touch with us

How do I report fraudulent transactions?

If you suspect fraudulent activity on your account, please call our Operations team on 0203 308 9693 as soon as possible for assistance.

Our operating hours are Monday to Thursday 9am to 6pm and Friday 9am to 4:30pm. If you have concerns outside of these hours, please freeze your card in the interim by logging in to your account online or on the App. Select the Card tab and then 'Freeze card'.

Have more questions? Submit a request


Article is closed for comments.