Customer support

Find answers to common questions or get in touch with us

I have not received my card

It can take up to 10 working days after your application is approved for your card to arrive, so if it has been less than this please wait before getting in touch.

If it has been more than 10 working days since your application was approved and your card still hasn't arrived, please call our Operations team on 0203 308 9693 to order your replacement. You can also email us at

Our operating hours are Monday to Thursday 9am to 6pm and Friday 9am to 4:30pm.

Replacement cards should be with you within 10 working days.

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